A couple of months back the left click on my mouse started playing up, for background purpose's my mouse and keyboard are the Logitech LX710 set and was purchased December 06. So I finally decided it was time to contact the manufacturer as Logitech offer, from what I heard, a very reliable 5 year manufacturer warranty. So the first few emails exchanged between myself and Logitech support went pretty much as I suspected with the standard describe the problem, re-install drivers, try in a different PC e.t.c which I willingly went along with knowing its pretty much a flow chart approach to tech support. Then began the fun.
First came the questions, again and again, when/where/why/who bought it, I explained when (Dec 06) where (Comet Coventry) who/why a relative, it was a gift. Then the next set of questions, again, when/where/why/who and this time, serial numbers, product id's of every part, and a copy of the receipt and that's where the first snag was hit. It was a gift as such there was no receipt. Next came no reply for a week so I contacted them again, once more they asked for the receipt, along with the reason the original retailer wouldn't change it, I again explained the receipt situation, and the fact it was almost 2 years ago. Second time around they accepted this and agreed to fix/replace my mouse on this interesting condition.
“Since you do not have the receipt for the device then you need to send us the picture of the device (keyboard and mouse) in such a state, that it cannot be reused by anyone with the reference number (******-******) written on piece of paper and placed next to the device”
And then came my favorite part, clearly someone in the legal/health-and-safety department is working over time.
“Note: Please do not hurt yourself during this process.”
I can only imagine the reason that instruction is required, which has possibly inspired a future comic, look out for it. The pièce de résistance was they then expected me to email back the photo along with my address, and the keyboard layout (British). This I can only assume would be on the keyboard I had just destroyed? A flaw in the plan perhaps.
But wait there's more, after the set was “destroyed” (click through for a photo) and photos/details were exchanged they did indeed send me a new set as promised, we'll I say me, they infact sent it to Comet, the original retailer who had sold me the set, and thus the circle was complete and a new adventure began, getting the set from comet, but that's a story for another time.
On the subject of story's I'd like to pass on my gratz to Johns friend who's completed his book as keeping plot threads untangled and allowing them to become cogent without telegraphing what is about to happen or too many WTF?1!? moments is not an easy task, my hat (if I wore one) is off to you sir.
Until next time
T/K
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